So I am on the phone for 1 hour and 15 minutes with Comcast Cable to disconnect my service. I was on hold that long. So I called on my cell phone to their "NEW SERVICE" department. They answered in less than 1 minutes. I told them I wanted to cancel my service and they did it. Took 2 minutes total. Moral of the story – they don’t want to turn off your service and don’t call the "disconnect" line! Call the "ADD NEW SERVICE" phone number.